Return and refund policy
Change of Mind
Please choose carefully before placing an order as ashleigh elle art cannot offer exchanges/refunds for change of mind/purchasing errors.
Faulty or Damaged Goods
ashleigh elle art cannot offer refunds or replacement of goods that are damaged through misuse, including by failure to exercise reasonable care.
Your satisfaction is important to me. All items are packed carefully and mindfully. In the unlikely event that you receive a product that you consider to be faulty or damaged please notify ashleigh elle art in writing within 24 hours of receiving the item. The item must be returned and received by ashleigh elle art within 10 days - for Australian-based customers and 17 days for international-based customers - of notice to us. Any failure to notify ashleigh elle art within the timeframe specified shall be deemed acceptance by you that the relevant product is free from any damage whatsoever. Returned products shall be subject to inspection by ashleigh elle art prior to any exchanges or refunds being granted. To the extent allowed under law, no refunds will be provided for any defects that can be reasonably rectified.
In order to be fully eligible for an exchange or return, you are required to:
Contact ashleigh elle art with the request and reason for the return via email to info@ashleighelle.art within 24 hours of receipt of the item with pictures of the item;
Return the product in the condition delivered (no additional damage), within 10 days - for Australian-based customers and 17 days for international-based customers - of notice to us; and return the product with original invoice received identifying the order.
If any legislation operates to prohibit or restrict the exclusion, restriction or modification of any implied warranties, conditions or obligations, then to the full extent permitted by law, ashleigh elle art limits its liability in respect of any such claim to, at its option:
the replacement of the goods or the supply of equivalent goods; the repair of the goods; the payment of the cost of repairing the goods, or replacing the goods or of acquiring equivalent goods.